FAQs

Instead of having to make an upfront purchase, with Studio 19 Rentals, you can rent and take home your dream gear for a low payment each month.

You have the flexibility to apply to buy the equipment at any time, return any time after the minimum rental period, or continue renting for up to 36 months. 

At Studio, we understand passion, our company was built on it. We want everyone to have access to the things that ignite and inspire their creativity.

No, we offer a rental agreement with the option to apply to buy at any time or return any time after the minimum rental period.

The minimum rental period is 6 months, except all golf products and bikes with a value greater than $10,000 which has a 12-month minimum rental period.

Instore applications are usually assessed within an hour, while online applications can take 1-2 business days.

It’s simple – you can return directly to us or drop the gear back to the store. All you need to do is give our Customer Service team a call on 1300 858 911 or send an email with your details to info@studio19.com.au. They will help you organise a pickup or provide you with information to return it to the store. 

Not at all. When you’re trying new things, you have to find the right fit. You might love your camera but be ready for a new lens. Or you love the guitar but you’re ready to upgrade your amp.

If this is the case, contact our Customer Service team on 1300 858 911 or send an email to info@studio19.com.au.

Absolutely. You can apply to buy at any time, even after one day. There are no hidden fees for buying at one month, six months or three years. 

We offer an optional protection plan with most of our gear. Our protection plan is different from insurance and doesn’t cover every eventuality. It does protect you from accidental damage, fire and theft in Australia. Our Customer Service team can provide you with more details and assist if you have any questions. Additionally, we recommend checking with your own insurance company, as your existing contents insurance may already extend coverage to your rentals. 

At Studio 19, we’re happy to carry out any repairs as needed* – simply contact our team and we’ll help you sort it out. Unfortunately, this doesn’t cover consumables like guitar strings, camera straps, or bike tyres. Some conditions do apply and it’s best to contact our Customer Service team or read the terms and conditions for all the details.

To keep things simple, payments are charged on a set date each month from a debit or credit card. If a payment date falls on a weekend or a public holiday, the payment will be processed on the following business day.

Missing a payment happens. If you anticipate your payment is going to bounce, let us know a business day beforehand and we will hold it for you. If we are unable to hold the payment for you, a $16 fee will be added to your account.

If you continue to rent for the maximum 36 months, we will contact you and help you finalise your agreement. However, please note that you don’t automatically own the gear. As it is a rental, there is always a one-off payment at the end to own the goods. The longer you rent, the smaller that payment becomes due to the item devaluing.

For example, if you were to apply to buy at one month, the cost is very close to the original value of your item. Whereas, if you apply to buy at 36 months the cost is more likely to be around the value of one rental payment.

Temporary Visa applicants can apply however there is a maximum rental limit of $160 per month ($3000 sell price). They must have an Australian residential address, their Visa must extend past the 6-month minimum rental period, and they must have an active Australian bank account.